Terms of Service
Paloma Sanchez hand selects each individual stone and creates one-of- a-kind jewelry that is very difficult to replace. Please also note that stones, despite their seemingly indestructible nature, can crack or chip with a small accident or strenuous wear. Even a diamond, one of the hardest known natural materials on earth, may chip or even shatter due to a sharp blow in the right direction. For these reasons, we ask for your understanding and compliance with the following Paloma Sanchez Jewelry policies on returns and repairs.
IN-STORE POLICY FOR DAMAGE TO JEWELRY ON SALE
The utmost care is given to each customer when handling and trying on Paloma Sanchez jewelry in the store. Sales staff will ask customers to handle only one piece at a time and return it to the tray. If the customer drops or otherwise causes the piece to break, Paloma Sanchez Jewelry staff, upon consideration, has the right to ask for full payment.
RETURNS
1. In-store purchases may be returned for exchange or store credit within 30 days. Sorry, no refunds.] Web-purchased item(s) may be returned for exchange or store credit within 30 days (excluding shipping charges). Customer is responsible for return shipping charges and insurance. Store credit is non-expiring and may be used toward future purchases through our web site or any of our stores.
2. Returned items must be in original, undamaged condition and must be accompanied by the original receipt and original gift box.
3. A service charge will apply to any item that was sized or altered to the customer's specifications.
4. There are no returns or exchanges on any custom-made or specially ordered item.
WORKMANSHIP WARRANTY ON NEW PURCHASES
The best way to safeguard against any potential problems to your one-of- a-kind Paloma Sanchez jewelry is to regularly examine and maintain the piece, and to follow exactly the care guidelines for your particular stones and precious metals. All maintenance repair for routine wear and tear is at the customer’s expense.
Paloma Sanchez Jewelry will repair defects in workmanship for free, UNLESS:
1. Damage to your jewelry purchase is caused by negligence or abuse. For example, if a stone is lost due to bent, damaged, or worn-out prongs, Paloma Sanchez Jewelry is not responsible for the replacement of the stone or the re-tipping of the prongs. If the piece was dropped or otherwise accidentally damaged, Paloma Sanchez Jewelry is not responsible.
2. If another jeweler performs any repair work on an item. Paloma Sanchez Jewelry’s workmanship warranty becomes null and void.
3. The loss of the center stone is not covered under the lifetime warranty. Such a loss may be covered under your homeowner’s insurance policy.
MAINTENANCE REPAIRS
Surprisingly enough, most of your treasured Paloma Sanchez Jewelry pieces can be made to look the way they did the day they were originally purchased. Precious metals can be refinished and polished to their original luster, most gemstones can be re-cut or re-polished to their original brilliance, as well as secured by needed prong work or head replacement. Not only will you enjoy their newfound beauty, you’ll once again feel confident in everyday wear. Paloma Sanchez Jewelry offers a wide array of repairs such as: stone setting, pave replacement, prong work, and clasp replacement, all at competitive prices.
TERMS OF SALE
TERMS AND CONDITIONS FOR THE ONLINE SALE OF GOODS AND SERVICES
1. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.
BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS. YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH BEIJING PALOMA SANCHEZ G&J LTD OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.
These terms and conditions (these "Terms") apply to the purchase and sale of products and services through palomasanchez.com (the "Site"). These Terms are subject to change by Beijing Paloma Sanchez G&J ltd. (referred to as "us", "we", or "our" as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms prior to purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes. These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products or services through this Site.
2. Order Acceptance and Cancellation. You agree that your order is an offer to buy, under these Terms, all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation e-mail with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Beijing Paloma Sanchez G&J ltd and you will not take place unless and until you have received your order confirmation e-mail. You have the option to cancel your order at any time before we have sent your order confirmation e-mail to sales@palomasanchez.com. 3. Prices and Payment Terms.
(a) Prices. All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation e-mail. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation e-mail. We are not responsible for pricing, typographical or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors. (b) Payment. Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept Visa, Mastercard, Amex, and Union Pay for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any. (c) Gift Certificates. Gift certificates are available for purchase. Please contact sales@palomasanchez.com.
4. Shipments; Delivery; Title and Risk of Loss. (a) Shipping. We will arrange for shipment of the products to you according to the shipping option you choose. Please check our shipping information page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process. You are responsible for all duties and taxes applied to a shipment at customs. A contact phone number is required for all shipments. (b) Delivery. A signature will be required for all shipments at the time of delivery. Delivery on Sundays or holidays is unavailable. We do not deliver to P.O. Boxes or APO/FPO/DPO address locations. (c) Title and Risk of Loss. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments. (d) Out of Stock Items. Items not on hand at time of order will ship approximately four (4) to six (6) weeks after we receive your order. You will receive a confirmation of shipment when the order is sent. If you need your order sooner, please contact us to see how quickly we can accommodate you. Expedition fees may apply. 5. Goods. (a) Gift Wrapping. All packages will arrive gift wrapped and in our exclusive Paloma Sanchez, The Art of Jewelry packaging. (b) Gift Note. You may include a personalized note that will appear printed on a Paloma Sanchez, The Art of Jewelry note card to be included in your order package. Please provide the message during checkout. (c) Engraving. Engraving is available for certain items. Engraved items are non-returnable. Engraving will be free of charge.(d) Sizing. All stock rings sizes are , american size seven(7), Chinese size fifteen (15) for women and ten (10), chinese size twenty (20 for men. We will size rings up to one and half (1.5) sizes larger or smaller than our stock ring sizes. Ringers ordered in 11+ are subject to a ten percent (10%) size fee increase. Sizing takes three (3) to five (5) business days in addition to shipping time. The first ring sizing is at no cost to you. Should a re-size be necessary, there is a seventy-five dollar ($75) fee. All rings under size five (5) and over size eleven and a half (11.5) will need to be placed as a special order and will be shipped in four (4) to six (6) weeks of our receipt of the special order. Some rings cannot be resized. Please see specific product pages for more information. In the event that you would like to order a non-resizable ring in a size that is not in stock, you must submit your order as a special order. Please contact us at sales@palomasanchez.com for more information. (e) Repairs. For any repair inquiries, please contact us at sales@palomasanchez.com for more information. (f) Authenticity. All Paloma Sanchez, The Art of Jewelry jewelry pieces contain our hallmark and will be shipped with a Certificate of Authenticity. Please contact us at sales@palomasanchez.com to report a possible counterfeit. 6. Returns and Refunds. (a) Returnable and Non-Returnable Items. Except for any products designated on the Site as non-returnable, we will accept a return of the products ONLY if they present a manufacturing mistake. All items can be exchanged for any other item of the same or superior value. For a refund of your purchase price as well as for any item´s exchange, you should provided such return is made within thirty (30) days of delivery and provided such products are: (a) returned in their original condition; and (b) accompanied by a sales receipt to the Paloma Sanchez, The Art of Jewelry E-Boutique. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE. Custom and engraved items are non-returnable and non-refundable. All sales are final after thirty (30) days from the date of delivery. (b) Requesting a Return. To return products, you must e-mail our Returns Department at sales@palomasanchez.com to request a return. If we authorize your return, we will provide you with a Return Merchandise Authorization ("RMA") number before shipping your product. No returns of any type will be accepted without an RMA number. (c) Shipment of Return Items. Online purchases may not be returned in-store. You are responsible for all shipping and handling charges on returned items and you assume the risk of loss during shipment, so we strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. (d) Refund Processing. Refunds are processed within approximately fourteen (14) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. 7. LIMITED WARRANTY. WE WARRANT THAT THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE FROM DEFECTS IN WORKMANSHIP. OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR, REPLACEMENT OR REFUND AS SET FORTH IN THIS WARRANTY STATEMENT. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM COUNTRY TO COUNTRY. TO PRESERVE THIS LIMITED WARRANTY, ONLY PALOMA SANCHEZ, THE ART OF JEWELRY (OR AN AUTHORIZED PALOMA SANCHEZ, THE ART OJ JEWELRY JEWELER) CAN RESIZE, MODIFY, REPAIR, OR WORK ON YOUR ITEM. (a) Warranty Exclusions. This limited warranty does not cover any damages due to: transportation; storage; improper use; failure to follow the product instructions or to perform any preventive maintenance; modifications; unauthorized repair; normal wear and tear; or external causes such as accidents, abuse, or other actions or events beyond our reasonable control. (b) Remedies. With respect to any defective products during the Warranty Period, we will, in our sole discretion, either: (i) repair or replace such products (or the defective part) free of charge or (ii) refund the purchase price of such products. We will also pay for shipping and handling fees to return the repaired or replacement product to you if we elect to repair or replace the defective products. (c) Limitation of Liability. THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY WILL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT THAT YOU HAVE PURCHASED THROUGH THE SITE, NOR WILL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY DIMINUTION IN VALUE, COSTS OF REPLACEMENT GOODS OR SERVICES, OR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. 8. Goods Not for Resale or Export. You agree to comply with all applicable laws and regulations of tChina. You represent and warrant that you are buying products from the Site for your own personal or household use only, and not for resale or export. 9. Privacy. Our Privacy Policy, www.palomasanchez.com, governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site. 10. Force Majeure. We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage. 11. Governing Law and Jurisdiction. All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of China. 12. Assignment and No Third Party Beneficiaries. You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms. These Terms do not and are not intended to confer any rights or remedies upon any person other than you. 13. No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of BEIJING PALOMA SANCHEZ G&J LTD. 14. Notices. We may provide any notice to you under these Terms by: (i) sending a message to the e-mail address you provide or (ii) by posting to the Site. Notices sent by e-mail will be effective when we send the e-mail and notices we provide by posting will be effective upon posting. It is your responsibility to keep your e-mail address current. We may update the address for notices to us by posting a notice on the Site. 15. Entire Agreement and Severability. Our order confirmation, these Terms, our Website Terms of Use and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms. If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms. 16. Help or Advice. We welcome you to contact us att sales@palomasanchez.com.